Privacy Policy

1. Introduction

Welcome to our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services. By accessing or using our website (izipay.me) and services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services. We may provide privacy notices and explanations in languages other than English. If there are any discrepancies between other language versions and the English language versions, the English language version is authoritative

2. Definitions

"Personal Data" refers to any information that can be used to identify a natural person, including but not limited to name, email address, cryptocurrency wallet unique identifier, and financial transaction details. "Processing" refers to any operation performed on personal data, such as collection, storage, use, and disclosure. "Third Party" refers to any entity other than the user and our company that processes personal data on our behalf. refers to our company, which determines the purpose and means of processing personal data. "KYC (Know Your Customer)" refers to the process of verifying the identity of users to comply with Anti-Money Laundering (AML) regulations. "Service Provider" refers to third parties that assist in hosting, analytics, payment processing, or other functionalities of our services. "IP Address" refers to a unique identifier assigned to a device when it connects to the internet, which can be used to determine geographical location and enhance security measures. "Device Data" refers to technical information collected from users’ devices, such as browser type, operating system, VPN usage, and unique device identifiers.

3. Scope & Applicability

This Privacy Policy applies to users outside the European Union (EU), United Kingdom (UK), and United States (US). We do not knowingly provide services to individuals residing in these jurisdictions. Users are solely responsible for ensuring their use of our services complies with applicable local laws.

4. Legal Basis for Data Processing

We process personal data under the following legal bases: Contractual Necessity: Processing is required to provide our services, including account creation, transaction facilitation, and security verification. Legitimate Interest: Processing is necessary to prevent fraud, improve services, and ensure compliance with internal security policies. Consent: Analytics tracking and optional cookies will only be processed upon user consent.

5. How We Collect Data

We collect personal data in the following ways: Directly from Users: When users register for an account, complete KYC verification, or contact us for support. Automatically: When users interact with our website, we collect data such as clicks, time spent on each page, and device/browser details. From Third Parties: Our financial service provider shares transaction-related data necessary for account functionality.

6. Data We Collect

When you use our services, we collect the following information: Account Registration Data: Name (as entered by the user), email address, and cryptocurrency wallet unique identifier. Financial Data: Card balance and general card activity, as we act as an intermediary between financial service providers and customers. Website Analytics Data: Clicks, time spent on each page, and other user interactions on our platform (collected via analytics tools). Technical Data: IP address, device type, and browser version for security and performance monitoring. KYC Data (where applicable): If users opt for verification, additional personal details (e.g., government-issued identification) will be collected and securely forwarded to our financial service partner. We may also use publicly available information to verify user identity, including, but not limited to: social media, online registries and directories, other publicly available sources.

7. Purpose of Data Collection

We collect and process user data for the following purposes: Account Management: To create and manage user accounts, match users to their respective crypto wallets, and ensure seamless service functionality. Transaction Facilitation: To provide intermediary services between financial institutions and users, including tracking card activity. Service Improvement: To analyse user interactions for optimising website functionality and user experience. Security & Compliance: To detect and prevent fraudulent activities, unauthorised access, and violations of our Terms & Conditions. Regulatory Obligations: For users undergoing KYC verification, data is processed to comply with Anti-Money Laundering (AML) regulations and financial service partner requirements.

8. International Data Transfers

Personal data may be transferred and stored in jurisdictions outside of the user's country of residence. Where data is transferred outside of regions with strong data protection laws, we ensure appropriate safeguards are in place, such as contractual obligations with third-party service providers.

9. Data Retention

Personal data is retained for as long as necessary to provide services and ensure compliance with legal obligations. Transaction history is retained for as long as is considered viable by us and could be legally required, in line with financial compliance requirements, but is indefinitely stored by our partner bank, whose policies we do not control. Users may request account deletion, in which case all personal data will be erased, except where retention is required by law.

10. Data Sharing & Third Parties

We do not sell user data. However, we may share user information with: Financial Service Providers: To facilitate transactions and ensure proper card activity management. All the data of users needed for KYC procedure is shared with our financial service provider, as we act only as an intermediary. Regulatory Authorities: When required by applicable laws or to comply with financial regulations. Hosting & Analytics Providers: Third-party service providers are used.

11. User Rights

Right to Access: Request a copy of the personal data we hold about you. Right to Correction: Even if you entered inaccurate personal data, you have the right for it to be corrected. Once in a while we may request you to update your personal data to ensure the accuracy. Right to Deletion: At any moment customer can request account deletion, subject to our best judment and regulatory requirements. Right to Data Portability: Obtain a copy of your data in a structured format (where applicable).

12. Cookies & Tracking

We use cookies to enhance website functionality and security. By using our website, users consent to the use of cookies and analytics tracking. Currently, opt-in functionality is not implemented, but this will be updated in the future to comply with GDPR requirements. Users will have the option to manage cookie preferences via a consent banner.

13. Data Security & Breach Notification

We implement encryption, access controls, and secure data storage to protect user data. If a data breach occurs, we will aim to follow all required notification procedures. KYC and non-KYC users have different risk exposure levels.

14. Changes to this Privacy Policy

We may update this Privacy Policy as our service/-s evolve. Users will be notified of significant changes via email or a notice on our website just in time.

15. Contact Information

For any privacy-related inquiries, you may contact us at support@izipay.me. By using our platform, you acknowledge and agree to this Privacy Policy.

Final Disclaimer:

The responsibility for keeping your account secure by keeping your passwords and one-time verification codes private lies solely on you. We strongly advise you to not share this information with anyone, as it may allow them access to your account with all the contents in your profile section. As it concerns us, we rely as much as possible on our website as a source of communication and data transmission and avoid phone calls, excessive correspondence via email and text. Please be extra cautious when receiving emails, phone calls or text messages from sources different than indicated in our Contact information, as these are very likely scammers/fraudsters