Frequently Asked Questions

IZI Pay is an innovative financial platform bridging users with licensed crypto banks. It allows seamless crypto-to-fiat transactions and offers virtual and physical Visa/MasterCard cards for global use.

For a registration you need to enter your email, create a password, and follow the instructions to set up your account.

Yes! While full KYC may be required for certain features, basic access and some services are available without going through a complex verification process.

After signing up, you can order a virtual card instantly. To request a physical card, follow the instructions, and it will be delivered to your specified address.

A virtual card exists digitally and is linked to your account for online payments, while a physical card allows both online transactions and cash withdrawals at ATMs.

Yes, IZI Pay cards are Visa/MasterCard-based and can be used anywhere these payment systems are accepted worldwide.

IZI Pay supports a variety of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), USDT, and many more.

Yes, you can link your IZI Pay card to Apple Pay or Google Pay for fast and secure payments.

Limits depend on the type of card and account verification level. You can find detailed information in the Pricing section."

You can top up your card by transferring cryptocurrency to your account. The balance will automatically convert into fiat when you spend it.

Absolutely! Physical cards can be used for cash withdrawals at ATMs worldwide.

IZI Pay charges minimal fees for top-ups and withdrawals compared to traditional platforms. Detailed fee structures can be viewed in the Pricing section.

Typically, funds are credited instantly after your crypto transfer is confirmed by the network.

Check your wallet address, ensure network compatibility, and confirm sufficient transaction fees. Contact our support team if the issue persists.

Security is our top priority. We partner with licensed crypto banks and comply with international standards to ensure your funds and data are protected.

No. IZI Pay acts as an intermediary and does not store user funds. Transactions and funds are handled by our trusted banking partners.

Immediately freeze your card through the IZI Pay app or website to prevent unauthorized transactions. Then, request a replacement card from support.

We use advanced encryption, multi-factor authentication, and real-time monitoring to detect and prevent fraudulent activities.

Click “Forgot Password” on the login page to reset your password. If the issue continues, contact our support team.

This may happen due to insufficient funds, exceeding card limits, or suspected fraudulent activity. We reccomend you to contact our support.

Make sure your app is updated to the latest version. Restart your device or reinstall the app if needed. If the issue persists, contact support.